Their staff is very friendly and welcoming. They definitely have some nice people working here. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously. The office was very easy to locate. I didn't have any trouble finding it at all. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs.