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John Fjerstad- DPM

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John Fjerstad- DPM
John Fjerstad- DPM
(10 Reviews)
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1967 Central Ave McKinleyville, CA 95519
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Consumer Feedback

(10 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
2 star average for Value
Was it easy to make an appointment with this provider?
Yes
Does this provider have a good professional reputation within your community?
Definitely
Is this provider willing to pursue advice from other providers when necessary?
Absolutely
Was this podiatrist friendly?
Very! The most welcoming office I've visited!
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.38.187
August 11, 2014
How would you compare this provider to others in his/her field that you have visited?
Similar
Did this provider seem up-to-date with the current advancements in their field?
Yes
Does the provider's staff treat you well?
Yes
Did this provider listen to your input and concerns?
Absolutely
Was the temperature in the office acceptable to you?
Ok
by Anonymous xxx.xxx.111.96
July 02, 2014
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider offer flexible appointment times?
Yes
by Anonymous xxx.xxx.71.95
January 20, 2014
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Does this provider offer flexible appointment times?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.38.187
November 01, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Anonymous xxx.xxx.55.232
May 01, 2013
My doctor referred me to Dr. Fjerestad's office for treatment of what he thought might be a neuroma. After an exam and X-rays, this turned out not to be the case. The condition was explained as an inflamed tendon connecting the main bone in my foot to the toe, and not nerve damage. The resulting tightening of the tendon was creating a hammertoe. He treated me with a cortosone shot for inflamation, suggestions for several over-the-counter appliances to relieve foot pain while the swelling subsided, and suggested an over the counter anti-inflamatory. It has been a week and the majority of the discomfort is gone with close attention to treatment, comfortable shoes, and rest. I would highly recommend this office. After a previous visit to a podiatrist in Arcata, this was like a visit to the Mayo Clinic! If you have a foot issue, go here!!
by mckpatsy xxx.xxx.252.80
January 17, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.250.191
August 23, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.16.229
August 06, 2012
I saw Dr. Fjerstad for plantar fasciitis and the orthotics I got were great; they were so great I wanted to get more.

I called the office and asked them to see if my insurance would cover another pair; I got a call back right away and was told that my insurance would cover the cost of another pair. I told the receptionist that I wanted 2 pair and I would pay for one of them myself and made the appointment.

I showed up for my appointment and ordered the 2 pair of orthotics. While I was there Dr. Fjerstad said something about my insurance maybe not covering the visit and I told him that I verified it with his receptionist before I even made the appointment, he said if something happened he’d make me a deal. Since his receptionist verified with my insurance that it would be covered, I didn’t pay much attention.

When the orthotics arrived I went in to pick them up and paid $180.00 for the “extra” pair.

Eventually I got a bill for several hundred dollars so I called his billing office to tell them that there must be a mistake since the bill didn’t reflect the $180.00 I paid, and it showed a denial by my insurance company. I explained the chain of events to the billing rep, who was very helpful. She did some research and discovered that my insurance would not cover the additional orthotics. She then contacted Dr. Fjerstad’s office and relayed what I told her. The office waived all but the $180.00 for the second pair of orthotics; some “deal”.

Here’s the short version. His receptionist lied to me about my insurance covering the visit and a pair of orthotics. Dr. Fjerstad knew she lied; otherwise why would he have mentioned my insurance during the 2 minute visit. He didn’t tell his billing office that I paid $180.00 when I picked up the orthotics.

The moral of the story is, don’t trust the doctor or his staff to tell the truth when it comes to money, call your insurance company yourself to get something pre-authorized.
by RL
January 23, 2012
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
June 21, 2011
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Map and Directions
1967 Central Ave, McKinleyville, CA 95519