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Mercy Medical Clinic

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Mercy Medical Clinic
Mercy Medical Clinic
(5 Reviews)
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1702 Catherine Court Suite 1A Auburn, AL 36830
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Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Always nice and try hard to help me with free prescriptions since I have no income. I'm blessed to have them.
by Brenda Young xxx.xxx.98.216
September 28, 2016
I definitely don't trust their advice. They are faith-based and do want to talk about their faith and how they can help you in that area. I don't mind a little bit of that, but it was clear that is their agenda. I felt they were disorganized and even though I realize a lot of the staff are volunteers, there were times I called and the person answering could not answer my questions. I respect Dr. Crosby but some of the other doctors were pretty dismissive of my problems and since I was nearing Medicare age, they didn't help me with my back problem--which was the reason I was last there. I asked specifically for a prescription and was told to take Aleve several times a day--I would have been happy to pay for a prescription muscle relaxer to allow me to work and drive. The certification process is pretty involved. They weren't careful at all, and I was in a lot of pain after my appointment. I was given a brief greeting when I walked through the door, but no one made any sort of effort to help me. I felt ignored. There would be a 3 to 4 hour wait appointment or not.. I wish they had made more of an effort to be on time. One time there was a mix-up about an appointment (their fault) and they didn't apologize at all; in fact, made it sound like it was my responsibility. Their office was nice and quiet sometimes; sometimes crowded. All in all, I'm glad I won't have to go back there and feel sorry for patients for whom it is their only option. Medical Outreach Ministries in Montgomery was much more compassionate--I had thought I would have the opposite experience there!
by Beth xxx.xxx.199.126
February 22, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.52.118
May 18, 2012
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Would you recommend this provider to others?
I Already Have
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
by Anonymous
June 27, 2011
They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. Everyone in my community knows that they are the absolute best in the field. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. I feel like they always have a special going on every time I visit. Even if I don't bring in a coupon the staff will inform me of the promotions they have going on so that I can save money. They definitely care about patient comfort because they have the best waiting room chairs I've ever seen. I could have easily taken a quick nap while waiting for my appointment.
by Anonymous
March 29, 2011
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Map and Directions
1702 Catherine Court Suite 1A, Auburn, AL 36830