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Raintree Veterinary Hospital

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Raintree Veterinary Hospital
Raintree Veterinary Hospital
(11 Reviews)
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85 Village Center Drive Freehold, NJ 07728
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Consumer Feedback

(11 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
2.5 star average for Value
If I could give 0 stars, I would. Where do I start?! Per the rescue that we adopted our puppy Layla from, our adoption fee went towards the spay but it needed to be done at Raintree Vet. When we went to Raintree Vet a few weeks ago they told us xyz vaccinations that Layla needed to have before the spay. So, our regular vet in TR did all of them - distemper, rabies.. and I brought her in today for the spay. The office tech this morning asked me if our rescue covers everything with the spay - never said the word "rabies". She only asked if I want to pay extra for the cold laser therapy - I said yes. My fiancé and I go to pick her up after and the girl says $69 - we ask what for and she said the "rabies shot". My fiancé immediately said that she already has her rabies shot she EVEN HAS A TAG ON that says so! And they sit their and bicker back and forth, blame the morning office girls.. blame ME and call the morning girl who said she had a conversation specifically about the rabies. I'm like um no she didn't! Still not believing me they said there's nothing that they can do - and the shot itself was only $20- her meds and laser was the additional. OK. We don't care about the cost but now she was given TWO rabies shots in a matter of a few weeks because of their multiple mistakes and miscommunication. This other woman then gets involved - she was so unprofessional, rude and short with us. I said "Who are YOU" and she said the vet lol, I was speechless.. Dr. Glicker should not be running her own business with that attitude. All we wanted to do at that point was make sure Layla would be ok - she was then screaming down the hallway and even said she was getting ready to leave for the day. We said let's just go, not worth it and we don't ever have to come back here! .. now we're home and the rabies was actually $30 not $20, more b.s. from them. Lastly, they didn't once apologize - they only cared that we paid them the $69.
by Colleen xxx.xxx.200.117
March 20, 2017
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
Yes
Was this provider's office clean?
Totally yes
Did this provider take time with you at your appointment?
Mostly yes
Did the veterinarian allow you to stay with your pet at all times?
Absolutely! I was never asked to leave and stayed with my pet the whole time
by Anonymous xxx.xxx.102.97
April 13, 2014
Did you feel that this veterinarian's pricing was fair?
No, It seemed a little overpriced
Was this animal hospital's staff friendly?
Not Really
Did the veterinarian allow you to stay with your pet at all times?
Yes
Did this veterinarian answer all of your questions?
No, I left confused and frustrated
Did this veterinarian seem overwhelmed with too many pets?
Yes, they couldn't seem to keep up with the work load
by Anonymous xxx.xxx.94.17
March 08, 2014
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Did this provider have an entertaining selection of waiting room magazines?
Yes
Were the examining rooms clean and free of odor?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.122.2
November 04, 2013
Did this provider listen to your input and concerns?
Yes
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Did this provider have reasonable prices?
No, it was expensive.
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.69.219
October 23, 2013
Was there a designated area for your dog to go to the bathroom?
No, but there was a little grass outside the office so it was fine
Did this provider answer all of your questions?
Some were answered
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Does this provider remember you by name?
No, and they don't make an effort to even try
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
by Anonymous xxx.xxx.73.189
October 14, 2013
I think Dr. Glicker tries hard and will call you after business hours to discuss your pet's illness. She's not the most warm and fuzzy person but she does care and has a good heart. A couple on the staff were extremely nice and definitely went above and beyond in the past. It's not cheap but I don't know that vets in general are that cheap. Let's face it, this country's whole healthcare system is expensive. If you come on a Saturday, you might have to wait since a lot of people don't like to take a day off from work and so show up on the day of the weekend that they're open.
by Ihatethepatriots xxx.xxx.115.142
March 01, 2013
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait forever.
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
by Anonymous xxx.xxx.107.144
December 26, 2012
I love that they never cancel their appointments last minute here. I can always count on them to be there for me. They were very sympathetic to my situation, and made me feel cared for. I knew that I could count on them at all times. The staff here is friendly and welcoming. My pet and I always are made to feel at home. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand. We were late for the appt. due to work . They were very understanding and accomodating and didn't rush us even in the appt. even though we were the last appt.
by Stoshu xxx.xxx.235.69
November 11, 2012
Dr. Glicker always pays close attention to me, answering all of my questions. The staff is a friendly, welcoming staff. They are compassionate and professional, and make the whole experience of needing to be there better. All my questions were answered, and I feel more confident and informed about the issues at hand. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
by DiligentPetParent xxx.xxx.17.176
July 11, 2012
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Map and Directions
85 Village Center Drive, Freehold, NJ 07728