They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They made the extra effort to make sure every question and concern I had was addressed. The staff was very helpful no matter how many times I called with a question or concern. They never made me feel uncomfortable for asking any question. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better.