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Animal Clinic of Antioch Annex

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Animal Clinic of Antioch Annex
Animal Clinic of Antioch Annex
(4 Reviews)
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5418 Northeast Antioch Road Kansas City, MO 64119
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
3 star average for Recommended
Value
1.5 star average for Value
I've taken my 2 dogs here for years because I shop around for the most fair prices.
by lucy xxx.xxx.243.17
February 22, 2017
Dr. Kolich has always been very kind to me and my family. We have been his clients for over 18 years. However, we will NEVER EVER go back to his office again. The woman who handles the front desk/receptionist area (who is his wife) is so very RUDE, CONDESCENDING, DISRESPECTFUL, very unpleasant and difficult to deal with. She had the audacity to use the F-bomb in front of my 9 year old daughter and make her cry. She always has a scowl on her face and a harsh, unpleasant demeanor, she has always spoken rudely to us as if she were perturbed by the very presence of other people. This is NOT the way you treat customers, let alone loyal, long-term ones. We finally decided enough was enough when Dr. Kolich put our 11 year old dog under anesthesia. He was supposed to clean his teeth and remove a cist on his back. When we picked up our dog and he forgot to take the cist off, she argued with us and had the nerve to tell us, "You didn't remind the doctor you wanted that done this morning, so he didn't do it, this is not his fault." Of course, we explained that no customer should have to "call and remind the doctor what he is supposed to do" for a procedure, especially after we had a pre-exam and we had already worked these details out. She was unwilling to work with us on the price for this mistake, argued it was our fault for not calling the doctor and reminding him what he was supposed to do. When we were trying to figure out how to right this mistake, she was unwilling to work with us and said we could put our elderly 11 year old dog under anesthesia AGAIN (something we told her we're not comfortable with, and also which we would have to pay for AGAIN at a barely reduced rate). So we asked to speak with the doctor regarding this ridiculous situation, and she refused and then got belligerent with us, started screaming and shouting at us, and then started using inappropriate language in front of our small child and brought our daughter and I to tears. She is so unpleasant and disrespectful, we have chosen to never return there again.
by Proud Yorkie Owner xxx.xxx.125.66
October 23, 2014
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.54.2
February 17, 2013
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Was this provider's staff friendly?
Yes, they went above and beyond
Did this veterinarian have a large selection of medication available for your pet?
Yes, they offer a huge selection of medication
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
April 15, 2011
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Map and Directions
5418 Northeast Antioch Road, Kansas City, MO 64119