I have heard horror stories of people's pets being misdiagnosed by their veterinarians, but that is not something you have to worry about here. I have never had a bad experience and I have complete faith in their care. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously.