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Lansing Veterinary Urgent Care

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Lansing Veterinary Urgent Care
Lansing Veterinary Urgent Care
(25 Reviews)
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3276 East Jolly Road Lansing, MI 48910
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Consumer Feedback

(25 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
4 star average for Value
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was your pet well taken care while being boarded here?
Yes, my pet always seems well taken care of when boarded here
by Anonymous xxx.xxx.118.51
March 28, 2013
I will never use this veterinary office again! My dog had a fever and was obviously sick. The vet only focused on my dogs abdomen. She wanted to start my dog on antibiotics but emphasized how dangerous they could be for her. When I asked if I should wait until Monday to see my regular vet, she said (very coldly) "if she makes it." Insinuating that my dog might die before then. So I got her started on antibiotics and took my dog home. She has been feeling much better and I just realized today that her problem is a dead tooth. This vet never even looked at my dogs mouth, or her ears or eyes for that matter.
by Very unhappy xxx.xxx.180.254
January 03, 2013
I came in the middle of the night....staff and Dr. were very attentive, answered all questions fully and facility was immaculate. I felt my dog got very good care there
by Parris xxx.xxx.251.117
October 06, 2012
Once I got help, they were friendly. When I arrived (8:30a), there was no one there & I could hear someone talking on their phone in the back. I yelled "hello?" twice & no one answered. Finally I knocked on the "employees only" door, & someone came out to help me.
by PetOwner xxx.xxx.184.116
July 30, 2012
They paid close attention to me and all of my questions were answered. Their staff was friendly enough, but they didn't go out of their way to help me. I was very satisfied with my visit. They were helpful and I left feeling encouraged. The office was very easy to locate. I didn't have any trouble finding it at all. accurate estimates of charges and services were provided ,as requested prior to services being rendered.
by Jim xxx.xxx.203.102
June 10, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.159.122
April 22, 2012
Did this provider answer all of your questions?
None of my questions were answered
Did they follow up with you after your appointment?
No, but they said they were going to!
Did this provider prominently display their diplomas or business license?
No, I never saw one
by Anonymous
March 02, 2012
Did this animal hospital use current and safe equipment?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did you feel safe in this provider's care?
Yes
Did this provider use excessive foul language?
No
Was this veterinarian friendly to your pet?
Yes, my pet seemed to really like him/her
by Anonymous
January 07, 2012
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was this provider's staff friendly?
Yes, they went above and beyond
Does this provider remember you by name?
Sometimes, but not always
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous
September 17, 2011
I've taken my puppy to this place for all of his shots. He recently got ill and even though we've been there for 4 months, they wouldn't see him, because it was two days before I could get paid. My puppy has been vomiting and had loose stools for three days now and even when calling and crying about how sick my puppy was they just said the examination fee would be needed before I could be seen. I will not be going back to this vet.
by Anonymous
August 23, 2011
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Map and Directions
3276 East Jolly Road, Lansing, MI 48910