Reviews for Lansing Veterinary Urgent Care in Lansing, MI

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They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. Wow is all I can say about them. I have seen some vets become callused and unemotional but you will not find that here. The veterinarian and staff are extremely friendly and treat pets as if they are a part of the family. I could really tell how much they love animals.

by Anonymous

July 11, 2011

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Was it easy to make an appointment with this provider?

Yes

Did this provider use excessive foul language?

No

Does this veterinarian send reminder cards for your pets annual check-up?

Always. Not only do they send reminder cards, they also send adorable cards during the holidays

by Anonymous

July 02, 2011

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Would you recommend this provider to others?

If I Had To

by Anonymous

June 17, 2011

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Did this veterinarian answer all of your questions?

Yes

Did you feel that this veterinarian's pricing was fair?

Yes, I thought it was fair

Did you have to wait long after you arrived for your appointment?

No, I didn't have to wait very long

Did this provider pressure you to purchase any unnecessary products during your visit?

Absolutely not! I was never uncomfortable

by Anonymous

June 05, 2011

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OKA: Lansing Veterinary Medical Center

5/31/2010- My 5 year old, ordinarily VERY healthy dog suddenly became ill, so I took her to my personal vet. After a day of treatment, the vet felt that the labs and xrays she had did not provide enough information to pinpoint the exact problem. The dog was starting to struggle, so my vet recommended that I take my dog to this med center for further testing.The Lansing Veterinary Medical Center had me pay $1,340 minimal testing. Got her there Sat at 6 p.m. Within two hrs, they were calling& asking for more $. They tried to tell me that they needed a downpayment of $2,000 (the rest byTues 6/1) towards a $6,000 blood transfusion!

They diagnosed her with Pyometra, a severe but common infection. Yet needed more money for IV fluids. I consulted my own vet, and since the LVMC would not work with me at all regarding billing or payment arrangements (besides the fact that I had just given them $1,300 debit payment), we decided to take her back to MY vet for treatment. My dog had a very serious, but common infection. I called the LVMC back that same night to ask how long my $1,300 would get her treatment, as my personal vet would not be home until 5 p.m that next day. At 1 a.m. Sunday, I was informed that, IF I kept her there until 5 p.m., on the IV fluids and medication that she had ALREADY BEEN GIVEN, I would owe ANOTHER $1,000 !!!!

I told them that I had already given them all that I had, and was told that they could not continue treatment if I didn't have more money. It was Sunday morning of a holiday weekend!!!!! I have a full time job, and had just given them $1,300 at 6 p.m. Saturday, yet they would not work with me at all on payments arrangements or billing of any kind.

Having said this, I drove up to Lansing at 2 a.m. to pull my dog out of veterinary care. To top it off, they said that if I didn't sign a consent form stating that I was pulling her against medical advice, I couldn't have her medical records!!!!! I informed the receptionist, " I am not pulling her against medical advice, I am taking her to MY vet who will treat her and work with me on payment arrangements! I just paid you $1,300 six hours ago, every penny that I had, and you have told me that you cannot treat her if I don't pay you more. My vet will work with me, and will treat her. I do not have a choice". His response, "There is always a choice!". After less than a day of treatment, they suggested that I PUT HER DOWN rather than take her home and transfer her to another vet!! She just turned 5, had never had medical problems, and wasn't even given a day of a treatment option that takes "several days" (per the internet).

INeedless to say, I DO NOT recommend this vet, in any circumstance!
They exaggurated my dogs symptoms (saying that her kidneys had failed, in order to justify the blood transfusion they were trying to encourage, yet when I picked her up, they admitted that she was urinating. While I had herhome on Sunday, she also urinated just fine. Obviously her kidneys were functioning!). I later found out that they had completely misdiagnosed her.

UPDATE: June 2, 2010- after 1.5 days without the "blood transfusion", she was ready for surgery. Today, surgery was performed, and it WASNT even Pyometra as LVMC diagnosed! My vet got in to do the surgery and discovered that it was a ruptured bowel! My dog sat in their "hospital", on Saturday, with a hole in her intestine, while they did nothing about it! Obviously they didn't do any of the "testing" that they charged me for, or else they would have known that she did NOT have a uterine infection (Pyometra). On Thursday, June 3, a day and a half after surgery, my dog passed away. I lost my best friend. Had she been diagnosed correctly on Saturday by LVMC, she may have had a chance!!!! Knowing this, I am totally heartbroken.

DO NOT TAKE YOUR PETS HERE!

9-11-10- Billing addendum: Pretty sad, when you compare numbers:

{Lansing Vet Med Center= approx 6 hours (Saturday at 6 pm until 1 a.m. Sunday) irresponsible care, consisting of IVs, a few blood tests, and a MISDIAGNOSIS= $1,340}

{Animal Hospital of Vandercook= 24/7 hospital care from Thursday at 9 a.m. until Saturday at 4 p.m.,& Sunday at 8 p.m. until the following Thursday afternoon. Consistent IVs, antibiotics, exams, blood tests, anethesia and MAJOR surgery in which LVMC's misdiagnosis was discovered and treatment was performed= $1,552}.

I KNEW that LVMC overcharged me and took advantage of the situation, all along. However, when you consider the fact that there is only a $200 difference between 6 hours of "care", if you want to call it that, versus 7 DAYS of treatment?? Could it be any more obvious?

****PLEASE report these issues!!!! I have contacted the Michigan Board of Veterinary Medicine AND the Better Business Bureau, both of whom have open cases against LVMC. Other animals and pet owners need not go through what we have!!!

by Anonymous

September 11, 2010

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