Did a staff member acknowledge or greet you when you entered?
Not at all. They saw me but didn't greet me at all
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Did you feel safe in this provider's care?
Mostly, I was still a little nervous
Does this provider always take that extra step to make you feel special?
Never, I've been going here forever and they can't even remember my name