It was easy to get the appointment time that worked for my schedule. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I was confident that they were using the latest treatment methods. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. It is hard to get through on the phone though.