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Birmingham Medical - L Scott Grant Md-General Practice

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Birmingham Medical - L Scott Grant Md-General Practice
Birmingham Medical - L Scott Grant Md-General Practice
(5 Reviews)
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180 East Brown Street Birmingham, MI 48009
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Consumer Feedback

(5 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Recommended
3 star average for Recommended
Value
3 star average for Value
Staff
3.5 star average for Staff
Was this doctor's staff friendly?
Yes, they went above and beyond
Were the waiting room chairs comfortable at this doctor's office?
Yes
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Did you leave the office feeling satisfied with your visit?
Completely!
Did you feel like this provider's office was sufficiently staffed?
Yes
by Ronald Heller xxx.xxx.92.104
July 11, 2014
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider compassionate to you and your situation?
Somewhat
Did this general practitioner answer all of your questions?
Some were answered
Does this provider take that extra step to make you feel special?
Not really
Was this general practitioner's staff friendly?
Not Really
by Anonymous xxx.xxx.134.130
March 19, 2014
Dr Grant is a bit demeaning; he often gives patients the impression that he is doing them a favor. He can be very sweet and talkative, but he can also be a total jerk.
I feel sorry for all of the professionals that are paying him a yearly fee to enroll in his 'executive program'. In addition to their typical office visit/insurance costs, they pay him a huge annual fee just to have easier access to him. Within 3 years he'll start treating them the same way he treats his current, long-standing patients.
Yes, he's "small town," and has gone to patient's homes in the past but it won't be long before he no longer does that.
Yes, he answers the phone at times. But it's not impressive if he's short and puts a patient on hold indefinitely. It would be much more impressive if an answering service took the call and left him a message. It certainly didn't give me a warm & fuzzy feeling to know that I was so insignificant to him that in 12 minutes of being on hold, he didn't return to the phone to even say, "hold longer." I just hung up.
I WILL NOT be returning to see him.
I WILL be filing a complaint with HIPPA because he refused to allow me access to my medical records.
His billing company coded a procedure incorrectly and insurance didn't cover it. This is the 2nd time his billing company did this, but his money is more important than your money.
The first time this happened, it took his office over a year to reimburse me for their mistake. Between ever-changing staff and him using a billing company (ie more red tape), but I calmly waited while they went through the charges over and over with each new receptionist (and listened to him complain about ins companies and the government!). They finally reimbursed me but I never got an apology, interest, a sucker-nothing.
How quickly they forgot my patience, understanding and inconvenience.
Not again, though.
by honestone xxx.xxx.20.234
July 22, 2013
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider prominently display their diplomas or business license?
Yes
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous xxx.xxx.8.47
June 05, 2013
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
Was this provider's office too cold?
Yes, I was freezing
Did you feel safe in this provider's care?
Absolutely Not!
Did this provider's staff seem to respect him/her?
No, it was obvious the staff didn't think he/she was qualified
by Anonymous xxx.xxx.197.214
December 07, 2012
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Map and Directions
180 East Brown Street, Birmingham, MI 48009