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Chase Veterinary Clinic

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Chase Veterinary Clinic

Middleboro, MA
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Chase Veterinary Clinic
Chase Veterinary Clinic
(14 Reviews)
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66 East Grove Street Middleboro, MA 02346
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Consumer Feedback

(14 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I am a certified veterinary technician and have been for 15years. Recently I had to help a friend in a very rough situation. Her 4lbs, 8yr old, female chihuahua had been vaccinated on a thursday (with a history of vaccine reactions, so not even sure why they did this), but a few days later got very I'll. Now, a vaccine reaction typically happens in 24hrs or less, and even more commonly within 30mins. So when I got this call, It seemed obvious to me that it was not vaccine related. Let me ask other readers a question... when u call your vet for 2 straight days trying to get an appointment and say "she is very sick, and I dont know if she will make it through the night", you would expect to be seen right?! Not given an appointment for a day later and told to pick up meds that were given WITHOUT AN EXAM TO SEE WHAT IS WRONG!!! Especially a medication that no reputable veterinary professional would put up without seeing the pet, or without bloodwork to make sure it was safe to give.
As it turns out, my friends was also never educated, due to the rush out the door they have, on the dangers of not spaying her dog. Had she known, she would have gotten the surgery done sooner. When i got to her at home, she was very I'll with an infected uterus (pyometra) and we rushed to ER. Unfortunately she was in septic shock and didnt make it.
I can not believe that she wasnt offered an appointment, even if she had to wait in lobby until someone became available. That is how a veterinary hospital should treat their clients. Where I am employed we regularly have no available appointments, but a client calls with a sick pet and we fit them in, that is what SHOULD BE DONE!!!
Also, they had vaccinated her a few days prior and she was healthy..... maybe they should have been concerned that the vaccine stimulated her immune system to the point of not being able to fight a brewing pyometra in a known, unspayed female dog. I got the story, signalment and history, and in 5 mins had a pretty good idea of what was up. If they cared enough to take the time to look at her record, maybe they would have realized the importance and severity of the problem. But, they showed no remorse and sent her with meds she NEVER should have been given.
Then I called to make the hospital manager aware of the treatment the owner recieved, (with the owner's knowledge) and I was spoken to in the most rude manner I have ever been. I can not believe that they couldn't be bothered to have a calm, professional conversation. The manager got very defensive and said "she wouldn't discuss this with me and was letting me go" and ended to conversation.
If that was my hospital and my employees, I would want to know so that it never happens again. No client or patient should EVER be treated like this. I am beyond disappointed with their level of care and compassion.
I WOULD NOT EVER BRING YOUR PETS HERE!
by Kmf xxx.xxx.221.203
February 12, 2020
Are you going to visit this provider again?
Without a doubt!
Did this veterinarian answer all of your questions?
Every question I had was answered thoroughly
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider treat every client equally?
Yes, they don't show favoritism
by Anonymous xxx.xxx.226.72
September 27, 2013
Was this veterinarian compassionate when your pet was sick?
They were incredible. They consoled me and even gave me a hug.
Did you feel that this veterinarian's pricing was fair?
It was some of the best pricing I have seen
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this provider late to your appointments?
No, they were on time
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous xxx.xxx.170.237
July 01, 2013
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Are you going to visit this provider again?
Without a doubt!
Did this veterinarian answer all of your questions?
Yes
Was this provider late to your appointments?
No, they were on time
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.220.6
March 06, 2013
Did you feel that this veterinarian's pricing was fair?
Yes, I thought it was fair
by Anonymous xxx.xxx.173.157
February 03, 2013
Was the waiting area spacious?
Yes
Were the kennels and holding areas clean?
Yes, they were spotless
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Absolutely I learned so much and received great information on ways to improve my pet's health
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Tee jay xxx.xxx.191.16
December 18, 2012
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider seem up-to-date with the current advancements in their field?
Yes
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
Was this animal hospital's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.235.177
November 05, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.41.155
September 09, 2012
by Anonymous xxx.xxx.127.97
September 04, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
Are you going to visit this provider again?
Not if my life depended on it
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.26.185
August 25, 2012
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Map and Directions
66 East Grove Street, Middleboro, MA 02346