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Animal Care Center of Floyd Inc

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Blue Ridge Veterinary Hospital Of Floyd

Floyd, VA

Animal Care Center of Floyd Inc

Floyd, VA

Animal Care Clinic Of Floyd Incorporated

Floyd, VA

Blue Ridge Veterinary Hospital of Floyd

Floyd, VA
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Animal Care Center of Floyd Inc
Animal Care Center of Floyd Inc
(12 Reviews)
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846 Webbs Mill Road North Floyd, VA 24091
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Consumer Feedback

(12 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
I'll probably never use this place again. Despite previous good results (and a lot of money), this last time was a disaster. I bought in a sick kitty with an injured eye and got two estimates - basically one to get her in shape for surgery, another to do it. Estimate one was $374 to clean up the wound and do some tests and bloodwork. when I came to pick up the cat, I was informed she would not be ready for surgery for some time and I was required to keep her in isolation. Since I'm remodeling, I asked to board the cat for a couple of days while I got a spot ready. The next morning I got an angry call demanding I pick up this cat.
I had paid the original treatment on the day 5/29/15 before boarding the cat, and was billed an additional $273 for one night boarding with an unexplained "balance due" for the bill I'd paid in full the previous day.
So far, I'm out $395.78 + $273.75 against an initial estimate of $374, for simply cleaning up a wound, getting some tests done, and an unanticipated (but probably fair) flea treatment. $669.53 seems more than a little outrageous to me for what amounts to an hour's care that was low-skill stuff. With an estimate of $570 for the actual surgery, assuming similar estimate/cost ratios (over two to one) - I simply will have to let this animal die - or find another vet with morals. Further, their internal communication seems quite flawed. After being told to wait two weeks (and having my cat literally refused boarding after one night so I could get ready to hold her indoors here - evidently another case of failure to communicate internally that it wasn't till surgery, but so I could prepare a suitable place to hold an "outdoor cat" indoors) - I got a call this morning that sounded like it was from a mafia knee-breaker to bring the cat back now for surgery, and to pick up some medication they'd already sent me home for. Boat payments due? Seems as though someone has gone utterly off the rails here, and I'm pretty sure it isn't me.
by dcfusor xxx.xxx.89.9
June 01, 2015
Did you leave the animal hospital feeling satisfied with your visit?
No, I left with more problems than I came with!
Did this provider seem irritated to be working with you?
Somewhat, they could have been kinder
Did this provider answer all of your questions?
Some were answered
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Were the examining rooms clean and free of odor?
Yes
by Anonymous xxx.xxx.161.139
June 27, 2013
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Was this animal hospital's staff friendly?
Not Really
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
by Anonymous xxx.xxx.218.93
February 09, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.137.99
November 15, 2012
Did the veterinarian allow you to stay with your pet at all times?
Yes
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
Did this provider seem irritated to be working with you?
Yes, they seemed like they wanted to be somewhere else
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
by Anonymous xxx.xxx.112.146
October 30, 2012
The visit started off fine, but when our cat began to get stressed they put on leather gloves and pushed on. We were scolded for trying to calm her ourselves and when the cat had enough and bit the vet she rudely informed us to confine the the cat for a 10 day rabies quarantine and we would be contacted by the county health department for compliance. For a vet to push an obviously extremely stressed animal through a non emergency procedure is unprofessional and uncompassionate. I will not be returning to this vet.
by DB xxx.xxx.107.146
October 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Richard Steger xxx.xxx.137.99
September 09, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.57.123
August 27, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.185.103
March 21, 2012
I would never refer any of my family and friends to go here. They used to be great, and now I felt that they were burnt out, tense, and grumpy. I'm happy for their success, new building and all, however, I felt I was being pressured to have tests run for my pets, etc, that were not really necessary in an effort for them to make more and more money. Used to be impressed, not any more. Won't be going back.
by Anonymous
October 20, 2011
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Map and Directions
846 Webbs Mill Road North, Floyd, VA 24091