They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I wasn't stiff at all after my appointment. They are always very careful, and make sure I'm always comfortable. I was given a polite greeting when I walked in. It was nice to be acknowledged. Their staff is very friendly and professional. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here.