I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. It was so nice to arrive and see many fully qualified staff members. I've gone to some places that were very understaffed and I've never had a good experience. This place had a great staff though, and I'll definitely be going back. They were somewhat easy to reach in an emergency. They didn't answer the call at first, but did eventually call me back.