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Carthage Animal Hospital

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Carthage Animal Hospital
Carthage Animal Hospital
(39 Reviews)
> Get Phone Number & Directions
5553 USHighway 15 501 Carthage, NC 28327
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Consumer Feedback

(39 Reviews)
Service
5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4 star average for Value
I moved to Hope Mills, NC and called in advance to obtain pricing for my son's cat, Luna, to be spayed prior to driving over an hour from my home. I was given a verbal price over the phone: $48 for an exam and $150- $200 for the spay depending on what had to be done. I originally scheduled the appt. for the initial exam for 3/27/24, then had to re-schedule for 4/4/24. On 4/4/24 we arrived early, the Veterinarian examined Luna and gave her the booster shots (which I requested without obtaining a price) and received another price for the spay. The second price for the spay was $341.41 - $401.41! I was totally shocked at the second price given and was told that they just increased their prices! (THAT WAS A 50% INCREASE!). I ended up paying $106.50 for today's visit and I thought the price was higher due to the booster shots. However, when I arrived home, I checked the receipt and the exam ended up being $64.50 instead of $48 like I was told to begin with. I did not receive any call prior to my appt. to notify me of the price changes which was very poor customer service and when I called to complain and inform the person who answered the phone that I was going to write a review, she responded: "go ahead". I am quite shocked and appalled that a place I took my dog to previously would change to have such poor customer service hike their prices up by 50% within the time frame of just 2 weeks!. I know that I will not ever take my pets there again. I WASTED MY TIME AND MY MONEY! (My call was at 9:03 AM on 4/4/24).
by Lorieann Bottoms xxx.xxx.77.194
April 04, 2024
WAS my dog's primary care provider. Charging a $60 pre-op service fee to simply receive the cost estimate for the procedure is unethical.
by Dustin xxx.xxx.133.48
August 26, 2021
Excellent animal hospital. Responded well with my animals and offered options. I saw them handle an emergency that came in quickly. I felt I was treated personably. Has a reputation of being reasonable with prices. I tell all my friends about this place.
by Steve Archer xxx.xxx.191.76
February 25, 2017
Excellent facility. Kind, caring, courteous staff. Very clean. I would high recommend this animal clinic.
by Mary Barnes xxx.xxx.242.251
August 04, 2016
Recently moved to the area with my 17 year old poodle who was in failing health. When it became apparent my poodle was in distress I called this animal hospital for the first time. Having not been a client previously, they still asked me to come in asap with no appointment. Even though the outcome was not happy, My dog and I received the most compassionate care and expertise from ALL the hospitals personnel. Will be returning with a new puppy.
by Diane Burghardt xxx.xxx.219.81
April 26, 2016
Long wait (with appointment), rude staff, overcharge, inexperienced to include noncaring veterinarian.
by Scott xxx.xxx.63.167
March 23, 2016
Did this provider have reasonable prices?
Yes
by Anonymous xxx.xxx.78.49
December 16, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Were the examining rooms clean and free of odor?
Sort of, I felt like they could be cleaner.
by Anonymous xxx.xxx.57.250
April 30, 2013
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this veterinarian and their staff educate you on what you could do better to help keep your pets healthy and happy?
Yes, they are very knowledgable and gave me great advice
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Were the examining rooms clean and free of odor?
Yes, they were immaculate.
by Anonymous xxx.xxx.44.100
April 10, 2013
Were the waiting room chairs comfortable at this animal hospital?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider promptly return your phone calls?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Was this veterinarian able to perform all basic as well as complicated procedures?
Yes, I've never had to take my pets anywhere else
by Anonymous xxx.xxx.86.46
April 08, 2013
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Map and Directions
5553 USHighway 15 501, Carthage, NC 28327