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Abfall Veterinary Services

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Abfall Veterinary Services
Abfall Veterinary Services
(2 Reviews)
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71 South Plains Road The Plains, OH 45780
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Consumer Feedback

(2 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Staff
2 star average for Staff
Recommended
1 star average for Recommended
Value
4 star average for Value
Expertise
5 star average for Expertise
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
Yes
Does this provider take that extra step to make you feel special?
Yes
Did you think that this provider was thorough with you during your appointment?
Very
Was this veterinarian friendly?
Extremely Friendly
by Anonymous xxx.xxx.242.66
April 15, 2014
15 days ago I was referred to Abfall to have my very old cat (with a failing liver) euthanized. When I called, the woman on the phone seemed to understand the severity of the situation by asking me how soon we could get there. When I arrived, it was a different story. My old cat was yowling, and dying in my arms. The receptionist had no sense of urgency, simply asked me to sign in. After listening to the woman in front of me, in line, complain about the price of flea meds for her kittens for a couple minutes, I had to interrupt. I very clearly expressed to the receptionist that the euthanasia needed to be done right away. She asked me to fill paperwork out though my arms were full with my suffering cat. I explained to her AGAIN that he was dying and I would be happy to fill out the paperwork when he was relieved of his misery. By the time she finally went for the vet, it was too late. If I wanted my cat to die in such discomfort, I could have at least kept him at home. This was worse than bad customer service. While Dr. Abfall was kind during our brief interaction, the staff needs to be better trained to understand prioritizing certain situations. Maintaining compassion in these moments is crucial. I will never, ever return to this clinic nor will I refer anyone. I hope that another clinic is able to offer emergency services as I would dread taking another of my pets to Abfall.
by sara xxx.xxx.198.180
October 07, 2012
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Map and Directions
71 South Plains Road, The Plains, OH 45780