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Chimney Rock Animal Hospital

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Chimney Rock Animal Hospital
Chimney Rock Animal Hospital
(7 Reviews)
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3264 Chimney Rock Road Abilene, TX 79606
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Consumer Feedback

(7 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
I was sad to see the Williams retire, but I thought I'd try the new Dr. Ratliff. I took in a trapped feral female cat for a spay and shots. Warning!! He spayed her from her side removing only her ovaries and leaving her uterus. A faster and cheaper procedure that he never told me about . I paid plenty for this substandard approach. I learned this weeks later after releasing her and have never seen her again. She probably developed an infected uterus and died somewhere. Don't let this happen to your cat. I'll never return.
by twingrays xxx.xxx.98.82
November 14, 2015
I am just as likely to write good things about companies as bad, but here goes a negative one...
/rant on
Maybe Chimney Rock Animal Hospital can admin their posts on their page, but they cannot stop me from posting here.
When this was run by my veterinarian, Dr. Allen Williams and his wife, Kathy, this was by far the best I'd ever been with. They really showed how they cared, never seemed in a rush, and ALWAYS remembered you and your babies. But, unfortunately, Dr. Williams retired and sold his business.
This new vet, Dr. Ratliff...OMG I just cannot spout enough about how much aggravation and crap he's caused me and my dogs. It started out with me trying to refill the heartworm meds. I didn't know that Dr. Williams had retired at the time, and days kept going by with no response from them. At first it started out with the online company trying to fax to the wrong number so, ok, that was their fault.
But then it turned into a back-and-forth, until finally this new guy called me to tell me he wouldn't renew Gypsy's meds because they didn't show a test in their records. I would have been ok with that, except for the way he spoke about it. First he went on about how Dr. Williams must have been neglectful for not having their annual test (umm, you don't speak bad about your predecessor). Then there was the "well, you shouldn't be giving Axel Novox, you should try my laser treatment for his pain; I don't know why that was even prescribed". Umm...again...you obviously didn't look at his history and known what was going on" (this was about a week before his surgery). Then there were insinuations about how I took care of my dogs, especially when I did go in and take Gypsy for a test ("well, you get what you pay for with those online companies" (third umm...its Iverhart, I don't think that changes whether I buy your overinflated prices or from an online company") which then turned in to "you must not be giving your dogs their heartworm meds because she's heartworm positive". Next to final "ummm"...If you had looked at when I got her, you idiot, you would have seen that more than likely they were in incubation period when the shelter got her so it didn't show up.
Now, I do need to point out that he HIMSELF had told me that he approved the meds for Axel and Kodo. Guess what - I've been fighting to get Kodo's ever since (fortunately I could split the box with Kodo and Axel to keep him covered in the meantime).
Now today, trying yet again to get Kodo's meds, they still came up declined. So I called up there...NOW his office is saying that because I transferred his records they won't do anything.
Oh! And how could I forget my favorite part of the story where first the vet tech tells my dog "hopefully I'll get it on the first try" when she's getting ready to draw Gypsy's blood (WTF?) and then prances around the back hallway going on and on about how happy she was that she finally did it. Unprofessional much?
/rant off
by Sherry xxx.xxx.66.3
August 05, 2015
Is this provider's business conveniently located?
Yes, it is very conveniently located
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Was this provider's office easy to locate?
Fairly Easy
Was your pet well taken care while being boarded here?
Yes, my pet always seems well taken care of when boarded here
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous xxx.xxx.62.125
August 23, 2013
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was this provider late to your appointments?
No, they were on time
Is food and water always available for your pet at this veterinarian's office?
Always, there's no fear of your pet going hungry or thirsty here. They have bowls all over the office.
by Sandra A xxx.xxx.129.224
October 11, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Maria xxx.xxx.135.190
August 20, 2012
They were so informative, and thoroughly answered every single question I had regarding pet care. I left feeling like I really learned a lot. The office was very easy to locate. I didn't have any trouble finding it at all. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. They had some of the best pricing I have ever seen. It even seemed to be a little under what other veterinarians in the area charge, so needless to say I was pleasantly surprised.
by Anonymous
December 06, 2011
I was confident that they were using the latest treatment methods. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. It was easy to get the appointment time that worked for my schedule.
by Anonymous
October 13, 2011
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Map and Directions
3264 Chimney Rock Road, Abilene, TX 79606