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Kim Castro, DVM

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Kim Castro, DVM
Animal Clinic of Edgewater
(19 Reviews)
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2339 South Ridgewood Avenue Edgewater, FL 32141
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Consumer Feedback

(19 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Beware of this so-called vet.

This vet completely failed my cat. I saw her twice. She prescribed some kind of toxic pill and after he took them for one week, he lost all ability to hear, went totally deaf and stayed that way. I researched the pill she gave him and it clearly stated these pills can result in deafness. This woman has no scruples. I would have gone someplace else if I'd known what she was prescribing for him could cause this.

I called several times and was told I would get a call back. No call backs. I went in there a few more times and also got nothing resolved.

Good luck to you if you choose her for your vet.
by Ellen Zaslaw xxx.xxx.88.69
November 24, 2020
They made a mistake with the liquid prescription medication and I ran out after 25 days instead of 50. They blamed it on me - that means I would have double dosed my dog, twice a day for 25 days. Dr Castro never called me to talk to me about what might have happened, and did not return my calls. They provided a refill in the same size bottle. This time I pulled up the doses in the bottle and counted them. I found my dog would run out in 25 days again. I notified Dr Castro via FAX because she wouldn’t return my calls. I have a new vet now. What really disappointed me was that Dr Castro has notices posted in treatment rooms about how she checks, double checks prescriptions- so don’t try to make excuses for missing medicine. I believed that and admired her for that. But it isn’t true, at least in two months of my dogs’ prescriptions. If not for the social distancing, I would have had her count the doses in front of me before taking that refill home. I am so disappointed in the lack of professionalism by Dr. Castro when I tried to get this straightened out. She not only refused to return my calls, but she threw away all of my correspondence to her regarding the prescription errors, according to her notes in my dogs medical record. She is a great vet, but I cannot trust her after this.
by Chelsea’s Nani xxx.xxx.11.234
April 28, 2020
she was good until my dog died then she ignored my phone calls and never returned one of them
by marlene xxx.xxx.111.223
July 10, 2015
Hello everyone,
I just thought everyone should know what a caring veterinarian Dr.Kim Castro is. I operate the non-profit wildlife rehabilitation center since 2012, East Coast Wildlife Rehab here in Port Orange, Fl. We are always short of funds for Florida's native wildlife as we get no State or Government funding. It's also impossible to find a veterinarian that will even help us with the wildlife. Dr. Castro has not only seen our wildlife for free she has donated her time and funds to our cause. She has given us vital equipment to operate our medical facility, which include a bank of hospital cages, expensive books for learning that we could never have bought, autoclaves, plus other supplies we so desperately needed. Whenever we have called her she has always taken the time to help us. Thank you, Dr. Castro for being there for us, just thought everyone should know what you do for us, that no one hears about.
Please check out the cages and see what she has helped us set up @
Eastcoastwildliferehab.com and call us for all your wildlife needs. Sherrie
by swent xxx.xxx.29.106
April 24, 2015
Excellent vet and techs. Ihave trusted Kim Castro with my American Bulldogs life!
by Susan xxx.xxx.167.90
September 07, 2014
Does this provider give unbiased advice?
Not really. It felt like they just cared about making money.
Would you recommend this animal hospital to others?
No
Were the waiting room chairs comfortable at this animal hospital?
Average
Did you feel safe in this provider's care?
Yes
Does this provider treat every client equally?
No, they definitely favor certain clients
by Anonymous xxx.xxx.199.164
February 06, 2014
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.81.2
July 23, 2013
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Was this provider late to your appointments?
No, they were on time
Was this provider's staff friendly?
Yes
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.226.18
May 28, 2013
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Does this provider offer flexible appointment times?
Yes
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Debbie Wheeler xxx.xxx.55.236
February 15, 2013
Did you leave the animal hospital feeling satisfied with your visit?
Completely!
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was your pet anxious to leave this veterinarian's office?
No, my pet seems to love it here and is never anxious to leave
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by susan xxx.xxx.61.234
December 03, 2012
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Map and Directions
2339 South Ridgewood Avenue, Edgewater, FL 32141