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The Hampton At Pinegate

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The Hampton At Pinegate
The Hampton At Pinegate
(3 Reviews)
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2121 Pinegate Drive Houston, TX 77008
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Consumer Feedback

(3 Reviews)
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Recommended
1 star average for Recommended
Value
2 star average for Value
Did this provider prominently display their diplomas or business license?
Not very well. I had to really look for it before I found it.
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Is this business handicap-accessible?
Yes, but it seemed extremely out-of-date
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
by Anonymous xxx.xxx.83.192
December 27, 2012
We moved our mother in, in May it is now November and we have had to get a sitter to come in and make sure she is getting the stand by shower assist we were paying for and not getting . We agreed to pay them $7.00 a load for personal laundry, no laundry got done. Worse when I took the laundry home to do myself ( on all four occasions) I found medications in the pockets. Each time I brought these concerns up to the Executive Director she "thanked me for my concern" but ultimately did nothing. I requested a lightbulb for her overhead light on Nov 7th prior to my leaving town, and was told it would be changed immediately. Two days lateri got a call that she had fallen but was "ok" I asked if hey had changed he light and was told " no, but they would do it mmediately" two days passed I got a call again, "she had fallen, but was ok" I asked if the bulb had been changed, was told no but they would do a maintenance request. I called the area VP and told him I was out of town and about the light bulb and issues I was having at the community, he said I shouldn't have to buy a bulb and he put me in touch with the regional director, who agreed I shouldn't have too bu a bulb. I returned two days later at 11:30p -- 2 hours later she fell in the dark, hit her head, bruised her bottom and broke her finger. In a nut shell... If you can over look neglectful maintenance, nightmarish med supervision, no care, activities that may or may not occur and a dismissive ED then by all means give this place a try.
by Scared xxx.xxx.183.252
November 27, 2012
The place is beautiful and clean. The staff is very friendly. But after moving my mother there, I have been very disappointed in the level of care she is getting. They are completely understaffed. Therefore mistakes are made and care is neglected. Meds are not given out on a timely basis. The meds are sometimes given out incorrectly (which I've witnessed myself more than once). They leave out pills, or give too many sometimes. In my opinion, that's unacceptable. I've asked that my mother get regular assisted baths and they continually put it off until I get in their face about it. My mother is unable to make her own decisions at this point, and they keep putting off giving her bath because that's "her choice". I don't know how much longer I can keep her there and feel good about it.

Currently, the company is apparently more concerned about bottom line than they are the residents.
by houstongal xxx.xxx.202.147
October 28, 2012
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Map and Directions
2121 Pinegate Drive, Houston, TX 77008