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Tanglewood Trace Retirement CEN Independent Living

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Tanglewood Trace Retirement CEN Independent Living
Tanglewood Trace Retirement CEN Independent Living
(7 Reviews)
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530 Tanglewood Lane Ofc Mishawaka, IN 46545
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Consumer Feedback

(7 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
2 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
I cant believe the dinner they served the day I was there. I wouldn't have fed any of it to my dog. I am not exaggerating one bit. Some of the staff were very rude. some were very friendly. I hate Nursing Homes. (U.S.A- the only place in the world with Nursing Homes.















by Dillon xxx.xxx.7.101
June 17, 2014
I am disappointed at how helpful the staff are when I call with my questions and concerns. Most of the CNAs are very helpful, but the Director of Nursing always puts off an air like you're interrupting her day by asking questions. She does not return phone calls reliably to the point that I no longer call - I just show up and find someone to answer questions. They were somewhat easy to reach in an emergency. They don't always answer the calls, and they seem to leave it up to the family to keep calling back instead of calling the family back. Most of these types of places have a really bad smell, but I didn't notice a bad odor here.

They do offer a variety of food options and activities. The place always looks neat and clean, no matter what time of day we're there. They have the individual rooms on a cleaning rotation, so if your loved one is messy, it is possible for that room to look unkempt for a few days. I don't fault the staff for that - my loved one has never been good about picking up after herself and I don't think it's their job to clean her room daily.

Staff don't often encourage independence in the residents. They usually do as much as they can for the residents instead of encouraging them to do what they can for themselves. This might seem like a nice thing and I believe it's done out of concern for the residents. However, if your loved one is working with therapy with the intention of returning home, not following the physical therapist's recommendations actually sets the patient back further.

If the DON had a better attitude and was better about returning calls and the staff were better about fostering independent behavior in residents, I'd rate this at least a 4.5/5.
by Mishawaka Momma xxx.xxx.112.22
January 10, 2014
No noticeable odor when walking through the place. High staff turnover, which is common in these types of facilities. Poor communication among staff and with family members. Calls often go unreturned. We often feel like we're annoying staff when we're trying to get information about our loved one's status or trying to make sure she's getting the services she signed up for. Physical therapist, occupational therapist, and nursing staff have provided conflicting information on more than one occasion. Loved one's call button often goes unanswered - this has been verified by staff. Facility looks nice and bright and appears to be clean with plenty of activities, but actual CNA and nursing staff seem too busy to field questions, to answer call buttons, etc.
by South Bend xxx.xxx.45.152
September 11, 2013
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Did this provider seem well-trained and experienced?
Yes, they seemed very qualified
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.9.185
May 16, 2013
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
by Anonymous xxx.xxx.198.75
January 24, 2013
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
by Anonymous xxx.xxx.76.187
March 30, 2012
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much
by Anonymous
December 31, 2011
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Map and Directions
530 Tanglewood Lane Ofc, Mishawaka, IN 46545