they had so many complaints and lawsuits against them for patient neglect that they changed their name to Bridgewater. Our relatively healthy, active Ma went there for 'just a few days' after a colostomy surgery. The first week she told family she had no physical therapy and the nurses were mean and told her she 'complains too much'. Every conversation after that she was incoherent & weak. They "kept her bed filled" for over a month, and said we couldn't see her because of COVID. After we contacted Broome Co. Social Services and OMBUDSMA (Adult Protective Serv) Bridgewater called and said Ma needed to go back to the hospital. Her colostomy/stitches had come undone and was leaking inside her, she had a bed sore and fluid build-up. She had been over-medicated and obviously had received very limited movement, PT, range-of-motion, re-positioning, or even an air-mattress. The hospital reversed the colostomy and put her on a vent to help breathe, but it was too late. Ma died a month & a half after walking into a hospital for a minor surgery.
I wasn't too impressed with their level of service. It wasn't terrible but I think that I probably could've gotten better service somewhere else. I felt like my needs were mostly met, but they didn't make any extra effort. This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else.