I wish there was a spot for negative stars. If you are considering putting your loved one here, please DO NOT DO IT. Call Social Services at 650 266 8800 and find out about the complaints and citations they have on file. They are VERY nice and always smile at you, but it is complete fake. They do not take care of the elderly here. They are very short staffed and always have too much to do to take care of basic care. If you file a complaint or bring things to their attention, they will either SMILE and say ok, we will take care of it (and they NEVER will take care of it) or if you file a formal complaint with the ombudsman or licensing, they will kick your loved one out or threaten to kick them out. They are running a bussiness here for money... they do NOT care at all about the seniors living here. PLEASE STAY FAR FAR away from this place. It is not fair for the elderly to be treated this poorly and have no voice and no one to stick up for them.