I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They've never dismissed any of my concerns as unimportant, and take every concern of mine very seriously.