I felt like my needs were mostly met, but one therapist helped my shoulder much more than the other(personal technique I think). I got an appointment quickly and didn't have to wait forever on the phone. I've never had to wait too long but for physical therapy but it was not conventient during the work week because many days sessions were over by 5pm and I was just getting out of work then. During the summer when I had the time off, not a problem at all!