They made the extra effort to make sure every question and concern I had was addressed. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I was given a polite greeting when I walked in. It was nice to be acknowledged.