She always returns my phone calls quickly. I always know that I'll get a prompt answer to my question. Her office was quiet and restful, but there is definitely the lingering and pervasive odor of a long time smoker. I felt comfortable with her and would recommend her. Her rate is on a sliding scale based on income and is reasonable, but still pretty of expensive when you're thinking of a budget. After hunting around though, it seems pretty in line with other therapists. I felt that she took the time to listen and she really cares about me and what I have to say.