I had to wait for a little while after I arrived for my appointment, but I've had to wait longer at other places. One of the first things I noticed about this business was the level of detail and attention to make the building handicap-accessible. Even the bathrooms were designed to be accessible with doors wide enough to accommodate wheelchairs and grab bars in the stalls. You could tell they really made an effort to accommodate people with all different needs. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.