HE HAS ALWAYS BEEN VERY CONSIDERATE WITH MY FIVE PETS. AND WITH OTHER DOGS THAT I HAVE TAKEN TO HIM. HIS STAFF VERY FRIENDLY. I LIKE WHEN HE SAYS THIS MEDICATION SHOULD DO THIS IN A CERTAIN AMOUNT OF TIME. THESE ARE THE SIDE EFFECTS AND THIS IS WHAT SHOULD BE DONE IN CASE THIS HAPPENS. HE LISTENS, HE CARES, HE LOVES WHAT HE DOES.