They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Whenever I have to go out of town I always use this animal hospitals boarding facility. My pet is always so well taken care of and gets so much love and attention from all of the staff. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous.