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Cuyahoga Valley Vet Clinic

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Cuyahoga Valley Vet Clinic
Cuyahoga Valley Vet Clinic
(7 Reviews)
> Get Phone Number & Directions
3850 Brecksville Road Richfield, OH 44286
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Consumer Feedback

(7 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
since taking over this practice i am totally disappointed in the level of service. Dr. Dessler was wonderful to my fur babies for many years and upon change of ownership the care has been less than competent. Recently 1 of my babies was diagnosed with terminal cancer and when her quality of life was no longer good I contacted Cuyahoga Vet and told them of my wishes to relieve her of her pain. I was told that they were very busy on Saturday and might be able to get her in the following week. As my girl was in much distress I took her to Metropolitan Emergency and said goodbye. The lack of concern or sympathy for my baby was bad enough but 4 days later they sent me an email to make an appointment for her. It was bad enough to have multiple cats running loose throughout the facility but the competency on multiple encounters of the entire staff was not at any level that I will entrust the care of my babies with again.
by sandy xxx.xxx.150.181
December 13, 2023
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Would you recommend this provider to others?
Yes
Is this provider willing to pursue advice from other providers when necessary?
Absolutely
Did you think that this provider was thorough with you during your appointment?
Yes
Was this veterinarian gentle when caring for your pet?
Yes, they always demonstrate care and compassion
by Anonymous xxx.xxx.10.186
July 08, 2014
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Do you think this provider would be willing to pursue advice from other professionals if they run into a snag in your treatment?
Definitely
Does this provider answer the phone in a reasonable time when you call?
Definitely
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Absolutely, they usually call more times than they say they promised. I was fully informed the whole time.
by Therese Taucher xxx.xxx.178.66
May 12, 2014
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Does this veterinarian send reminder cards for your pets annual check-up?
Yes, I never forget my pet's annual check-up thanks to them
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Kathy xxx.xxx.76.22
March 15, 2013
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Was the waiting area spacious?
Yes, extremely spacious
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.19.182
September 25, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.151.243
April 10, 2012
Was the waiting area spacious?
Yes, extremely spacious
Did this veterinarian seem overwhelmed with too many pets?
Not at all, they are always so organized here with making sure the vet is never too overwhelmed to ensure the best service
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
September 16, 2011
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Map and Directions
3850 Brecksville Road, Richfield, OH 44286