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Beaumont West Animal Care

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Beaumont West Animal Care
Beaumont West Animal Care
(5 Reviews)
> Get Phone Number & Directions
1725 North Major Drive Beaumont, TX 77713
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Consumer Feedback

(5 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
I went to pick my dog up from Beaumont West after heartworm treatment and was told the vet wanted to see me. Dr. Seymour came in immediately and told me my dog had ruptured his CCL (similar to ACL in humans) while being taken outside to go to the bathroom on a leash. The doctor stated he is "pretty sure" the tear is complete and the only corrective option he recommends for a 75 lb dog is TPLO surgery.

TPLO will cost $2500-3500 and over half of dogs who have the surgery on one leg will tear the CCL in the opposing leg within 18 months. West End does not perform TPLO surgery so at least I know I was not being "upsold" an expensive surgery.

I debated even posting this review as this has been my first experience with this vet and I have no proof that they were negligent. I decided I should in case it helps someone else make the decision I wish like hell I had made.

I now have a baby who is in a lot of pain and has a very hard time navigating our hardwood and tile floors. I also have a month while he recovers from the heartworm treatment to decide if I can afford $3-7k worth of surgery on top of the $1300 I just spent.

Dr Seymour did say that in 20 years he has never heard of a dog tearing his CCL while walking on a leash. In case you're wondering, I was not offered an apology of any sort. I didn't really expect one as someone might interpret it as an admission of liability.
by Jeremy xxx.xxx.114.66
August 10, 2018
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
Yes
Did you feel like this provider's office was sufficiently staffed?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Mostly
by Anonymous xxx.xxx.23.192
April 12, 2017
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
Yes
Has this veterinarian ever misdiagnosed your pet?
No, I have complete faith in their care.
Was the provider's staff welcoming to you?
Yes
Does this provider welcome questions?
Yes
by Anonymous xxx.xxx.126.5
May 19, 2014
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
When your pet had to stay in overnight care did this veterinarian call you with follow-ups when they promised they would?
Yes, they called right on time
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Did this provider prominently display their diplomas or business license?
Yes
by Anonymous
January 11, 2012
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous
August 17, 2011
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Map and Directions
1725 North Major Drive, Beaumont, TX 77713