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Stephen Krumm, DVM

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Stephen Krumm, DVM
Owatonna Veterinary Services
(14 Reviews)
> Get Phone Number & Directions
185 28th Street NE Owatonna, MN 55060
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Dr Krumm misdiagnosed my dog, as having Bronchitis. When the dog could not breathe, I called him and he says, well I do not do pet care after hours. Then goes on to say, there are laws you know, I would have to hire more help if I did that. Hello? I don't care about your issues, I have a dog here that is gasping for air. I hung up. Called my own vet 60 miles away at midnight, and got my dog the help he needed.. He had a collapsed trachea and congestive heart failure. After this is all over, I find a voice mail on my phone from Dr Krumm, Please take your dog to the emergency vet, have them do the workup on him, then drop him off here and I will figure out what is wrong with him. That is just like leaving your child with a stranger,,,, no way. I will never recommend him to anyone.
by CP xxx.xxx.208.190
October 28, 2015
Dr Krumm and his staff are caring people who love and know animals and how they are a part of the families they serve. Dr Krumm is also honest and reasonable. Quality care yet watches your pocket book. Highly recommend Dr Krumm
by Mary xxx.xxx.225.231
April 09, 2015
by Anonymous xxx.xxx.192.89
July 23, 2013
Everything is wheelchair accessible. Shows they really care about all of their customers. The staff is very wellcoming. And I love the clinic cat greeters.
by Anonymous xxx.xxx.214.214
July 04, 2013
They make no effort to make us feel special. Dr. Krumm upon our very 1st visit there stated 'All my clients lie to me". WOW! 1st meeting and he already called us liars. Some of the staff there does not know nationally recognized vaccines, much less magazines. They do not appreciate any loyalty to them. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business. They assumed things and stated tests needed to be repeated every month despite us telling them the animals had already been tested and was negative, obviously a way to make money off of unsuspecting clients. I left feeling very frustrated and angry. Upon speaking with other clients who were there that day, they also spoke of bad experiences at this same office and recommended alternate vets in the area that they had switched to as wel due to the bad experiences here. I would NEVER refer any of my family and friends to go here. If I had know how terrible they were I NEVER would have gone.
by Anonymous xxx.xxx.1.82
May 19, 2013
by Anonymous xxx.xxx.73.224
March 01, 2013
Does this provider remember you and your circumstances at every appointment?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
by Anonymous xxx.xxx.230.245
February 28, 2013
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider have reasonable prices?
Yes
Was this veterinarian's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.226.67
February 01, 2013
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this veterinarian offer flexible appointment times?
Yes
Did this veterinarian leave your pet unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.151.28
January 31, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Would you recommend this veterinarian to others?
I Already Have
by Anonymous xxx.xxx.223.41
January 11, 2013
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Map and Directions
185 28th Street NE, Owatonna, MN 55060