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John Secter, Dr.

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John Secter, Dr.
Shelby St Veterinary HOSP
(13 Reviews)
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7220 Burlington Pike B Florence, KY 41042
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Consumer Feedback

(13 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Doctor Sector is the best! His team works well with him. He has been my pets fave doctor for ten years.
by MJR xxx.xxx.84.166
June 05, 2023
I love Dr. Sector and his team, they are awesome!!!
by Lucretia xxx.xxx.196.64
October 23, 2020
I have had nothing but wonderful care for my pets front Dr. Sector. Have been a mother of his patients for years. They take the time for you and your pet no matter what. I switched to another doctor just out of curiosity but soon came back.
by Cynthia Wagner xxx.xxx.17.232
September 14, 2020
Real professional but like to talk a bit...lol at least they take a genuine interest in your pet.
by Buddy xxx.xxx.51.235
December 04, 2019
Did this veterinarian seem overwhelmed with too many pets?
No, he/she seemed very calm and not in a rush to see the next pet
Did this provider have reasonable prices?
They were decent, but not very affordable
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was it easy to make an appointment with this provider?
Yes
by Anonymous xxx.xxx.110.194
November 24, 2013
I see that Dr. Secter has mostly favorable reviews; unfortunately I must disagree. I have been a client here for two years, but am now shopping for a new vet. Every time I bring my animals in, even for simple vaccinations, there is pressure to buy goods and services I did not bring them for. Sometimes these are even added onto the bill and I am not told about them until the end of the visit. It can be quite a shock to be told in advance a procedure will be $175.00 and then be charged $250.00 at the end of the visit. I might add that these added charges are not for essentials but for unnecessary testing and medications. If you protest the added charges, the staff is very short with you and implies that if you really loved your pet you would be willing to spend anything they say! If I didn't love my pets I wouldn't be taking them to a vet at all, but my budget doesn't have room for a lot of unnecessary extras, and they seem not to understand that. Frankly, I feel like I'm being milked.
But recently I took my 11 month old German shepherd pup to be neutered. Although he is not aggressive, the staff seemed terrified of him because of his size. If they are unwilling to handle large breeds, perhaps they should specify that to clients. I was told he was being neutered by laser method, but I suspect he was done by scalpel instead. At home that entire night he cried in pain. I have had several animals neutered, and never have I seen one in such post-operative pain. When I contacted the office, they were unconcerned about his discomfort, but told me they would sell me an elizabethan collar for $20! After his sutures are removed- because for some reason the vet did not use dissolving sutures- I will not be taking him back there. Ever.
by Cody's Mom xxx.xxx.27.152
November 06, 2013
They have a very good professional reputation. I know that I'm under the care of an expert; however, some of the staff members could use a course in customer care because they have been known to be rude and snappy. The staff and doctor due maintain a professional appearance. The chairs in the waiting area are pretty average but the facility and exam rooms are very clean and neat (better than most human doctor offices you see anymore!) There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.

I will continue to go to Dr. Sector because he shows a true sense of caring and compassion for my animals and although his staff may not always reflect that he is the greatest. He takes the time to answer questions and does not give you the feeling you are just a number which is why I don't mind the wait as he gives all of his furry patients and their humans the time needed to understand the needs.
by Anonymous xxx.xxx.34.2
October 01, 2013
Has this veterinarian ever misdiagnosed your pet?
Never, my pets have enjoyed healthy and long lives thanks to their care.
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Were you able to relax during your appointment?
Yes, I was completely at ease
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous xxx.xxx.74.133
September 26, 2013
Was this veterinarian friendly to your pet?
Extremely friendly, I could really tell his/her love for animals.
Was this veterinarian compassionate when your pet was sick?
Yes, their compassion was greatly appreciated.
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this provider have reasonable prices?
Yes
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
by Anonymous xxx.xxx.235.250
May 29, 2013
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider's staff friendly?
No, they were rude
Did this provider pressure you to purchase any unnecessary products during your visit?
Yes, I was pressured
Were you able to relax during your appointment?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous xxx.xxx.114.6
April 15, 2013
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Map and Directions
7220 Burlington Pike B, Florence, KY 41042