It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. They were really fantastic and performed a virtually pain-free eye examination. It was easy to get the appointment time that worked for my schedule. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here.