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Sumner Regional Medical Center

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Sumner Regional Medical Center
Sumner Regional Medical Center
(8 Reviews)
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555 Hartsville Pike Gallatin, TN 37066
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Consumer Feedback

(8 Reviews)
Service
2.5 star average for Service
Environment
4.5 star average for Environment
Expertise
2 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2 star average for Recommended
Value
5 star average for Value
Be sure to check your bill. I was overcharged close to $4000
by Richard L Buttrey xxx.xxx.198.1
August 20, 2015
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
by Anonymous xxx.xxx.231.141
October 28, 2013
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Does this provider treat every client equally?
No, they definitely favor certain clients
Was this provider's staff friendly?
Not Really
Was this provider's office too cold?
No, it was fine
Did you experience unnecessary pain during your visit?
Yes, I wasn't comfortable at all
by Charitymom3 xxx.xxx.230.80
July 31, 2013
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Was it easy to make an appointment with this provider?
Practically Impossible
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
by Anonymous xxx.xxx.0.103
February 06, 2013
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Does this provider treat every client equally?
No, they definitely favor certain clients
Is this provider willing to pursue advice from other providers when necessary?
Not at all. They were too arrogant to ask for any assistance, even though they knew it would help
Did this provider answer all of your questions?
Some were answered
Did this provider use excessive foul language?
No
by Anonymous xxx.xxx.245.122
December 27, 2012
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Is this provider's business conveniently located?
Sort of, but its pretty far away from everything
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Would you refer this provider to a family or friend?
No, I wasn't impressed
by Anonymous xxx.xxx.117.184
November 23, 2012
My daughter was 3 weeks old when she was admitted for a fever. I knew it was a virus b/c my son had had it 1 week prior and she had the viral rash appear while we were at the doctor's office. The nurses at the hospital did not know how to properly measure or weigh an infant. I had to teach them--seriously!! No formula was brought to us b/c they didn't have enfamil. They assumed that since all they had was Similac that we didn't need any. A 3 week old w/ vomiting and diarrhea NEEDS formula, pedialyte, or something!! The I.V. pump alarmed at night for at least 30 minutes- 1 hour and multiple calls to the nurses desk before it was attended to. My daughter's IV infiltrated (I assessed it; the nurses did not), and the doctor MADE her get her antibiotics as IM shots against my wishes b/c the 48 hour rule out cultures were over in 2 hours. The IM shots were administered by a nurse who has been a nurse longer than I have been alive, and she administered them using an archaic method---rubbing the injection site with her thumb with more force than an adult could handle---and she was doing it on a 3 week old infant. Now mind you, I was laying across my daughter telling her to stop, but she ignored me and kept torturing my infant. Less than 10 minutes after receiving her IM antibiotics, the doctor called to discharge us b/c what do you know--her cultures came back negative. Also the doctor treated her for herpes b/c her spinal tap was not clear (there was blood in it--which is common). So now my daughter has had multiple doses of unnecessary antibiotics.
Now 1 1/2 years after this hospital stay, we have received a letter from a collection agency saying that we did not pay our bill. We NEVER have received a bill from Sumner Regional. I didn't think this was out of the ordinary b/c I have received bills from past surgeries over a year post-op. We have payed ALL of our bills, and we have worked really hard to get our credit scores above 800. And now it is no telling what this has done to our credit. We are FURIOUS to say the least.
by furious xxx.xxx.56.147
September 16, 2012
Their staff was somewhat friendly, but they didn't go out of their way to make me feel welcome. If I couldn't find anyone better, I'd return again, but I'm hoping I can find better service somewhere else. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. They answered most of my questions but I could have used more information. They told me a little bit about my treatments' risks and benefits, but I still didn't feel like I knew as much as I wanted to know. The nurses never answered the call lights. I felt alone. Even when I asked for pain medicine it took them an hour to even see what I needed let alone bring in my medicine.
by Anonymous xxx.xxx.53.10
November 22, 2011
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Map and Directions
555 Hartsville Pike, Gallatin, TN 37066