They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. I was very comfortable the whole time. Not only were they able to provide everything they promised me, they went above and beyond and exceeded my expectations. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. I would recommend Dr McFarland to anybody!