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The Cottages of Port Richey

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The Cottages of Port Richey
The Cottages of Port Richey
(21 Reviews)
Office

(727) 845-0527

 5905 Pinehill Road Port Richey, FL 34668
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Consumer Feedback

(21 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
We met and talked with Sylvia today. I had talked with Dawn yesterday... I have read all the comments and honestly I have not experienced any of the negative reactions some apparently have had... When I called, I was not put on hold. When we made an appointment to talk to Sylvia, it was not cancelled. Actually to the contrary, she took an hour and a half showing us the place and answering any questions we had. The cost is very reasonable... I am especially impressed with their Stage concept in caring for their patients... Compassion was very evident by every one we have met from Dawn, Sylvia, Kimm and Vicki... When we arrived to take a look at the place, they had activities going on in the rec room. Zumba, I believe... Every patient seemed to be enjoying themselves and Vicki is an excellent activities director motivating all of them... By the time we returned they were playing bingo. Some had won some paper (probably monopoly) money that they could use to buy something at the up coming auction... They have a month to month calender of all the activities they have... Anybody that knows anything about Alzheimers/Dementia knows that activities play an important part in helping these individuals self confidence and self perception. We have probably looked at, at least 8-10 assisted living facilities that take care alzheimer/dementia patients (with varying degrees of the illness) from New Port Richey to Spring Hill in the West Pasco area. We have been the present care giver to our loved family member, so we are not naive to the care it takes (both physically and emotionally) of a person with this disease... We have seen other facilities where the patient seems only to be a number and necessity in order for the institution and the staff to receive a paycheck... Of those 8-10 places we have visited, only in one did I visibly see where activities were available.. Like I said, available... Yet here, they (the staff) were actively involved in getting the patients involved. This is the only place that I have been where the patients did not look lethargic. And the only place where the staff seems to be actively involved in caring for the individual while creating a meaningful and stimulating environment. They are involved with their patients, trying to keep them active working both the body and mind in hopes of prolonging the quality of life for the individual... I was totally impressed with the Cottages of Port Richey and I am sure we will be seeing them soon...
by Kim xxx.xxx.119.182
December 11, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Are you going to visit this provider again?
Without a doubt!
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.249.219
August 25, 2012
Did this provider promise services he/she couldn't provide?
Yes, they were able to do almost nothing they originally said they could
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider have helpful information available online?
Yes, but very little
Is your loved one's individuality respected at this facility?
No, they don't respect my loved one's interests or personal tastes
by Anonymous
February 07, 2012
Was this provider's office too cold?
Not at all, it was the perfect temperature
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
by Anonymous
November 22, 2011
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Is this business in a safe neighborhood?
No, I didn't feel safe
Did this provider use excessive foul language?
Somewhat. It was a little excessive.
Was this provider's office easy to locate?
Only with clear directions
by Anonymous
November 16, 2011
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did you leave the office feeling satisfied with your visit?
Yes
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
by Anonymous
August 10, 2011
If I were in some kind of an emergency I'd go back. Otherwise, I'd look for something better. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. I don't appreciate the way the staff talks to the residents. They don't refer to them by name, and aren't very polite. Once my uncle had to go to the bathroom 3 times at night and the nurses said "If you press that buzzer one more time we may have to confiscate it." We moved my uncle out to a much better place.
by Danny
June 12, 2011
Parking is plentiful and convenient will honestly refer everyone I know here. The atmosphere is caring and respectful. The concern and eagerness to help with all questions and ability to provide the answers is unsurpassed. I was so impressed with the progress I was able to make after visiting them. My loved ones receive the care and dignity they deserve, the staff is wonderful, sincere and willing to help with any problem. Dawn Marie, Teri and Suzanne; you’re all number one in my book. Thank you
by cjbocci
June 10, 2011
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider use excessive foul language?
No
by Anonymous
April 25, 2011
They have really great customer service here. They always put their customers first, regardless of the situation. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable.

Anyone would be very happy and assured in trusting the Cottages with their loved one. The administrator Dawnmarie Ciappetta is a caring professional well respected in the industry.

I have always found the Cottages clean and their residents happy and well cared for. I highly recommend anyone to the Cottages.
by DocRogers
April 14, 2011
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Map and Directions
5905 Pinehill Road, Port Richey, FL 34668
Website http://www.cottagesofportrichey.com/
Primary Specialty

Assisted Living Homes

Practice The Cottages of Port Richey
Gender Female