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Kelby Trusty, Dr.

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Kelby Trusty, Dr.
Optometry
(9 Reviews)
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3111 Unicorn Lake Blvd., Ste. 100 Denton, TX 76210
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Consumer Feedback

(9 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4 star average for Recommended
Value
5 star average for Value
Would you recommend this provider to others?
I Already Have
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Was this provider friendly?
Extremely Friendly
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider helpful about using your insurance coverage?
Absolutely yes
by Anonymous xxx.xxx.0.74
October 08, 2014
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider's office easy to locate?
Fairly Easy
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Darleta Parrish and Jacob Holland xxx.xxx.219.250
January 06, 2014
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
Was it clear that this provider takes pride in the appearance of his/her office?
Not really, it wasn't very clean
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Did this provider pressure you to purchase any unnecessary products during your visit?
I felt extremely pressured
by Anonymous xxx.xxx.40.10
July 24, 2013
Could you buy glasses at your optometrist's practice?
Yes, they had a huge selection
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.91.6
April 11, 2013
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.
by Jay xxx.xxx.197.40
August 11, 2012
Did this provider answer all of your questions?
Some were answered
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Was this provider's office easy to locate?
I got lost, but eventually found it
Are you going to visit this provider again?
Not if my life depended on it
by Trevor xxx.xxx.231.181
May 15, 2012
Did your eye exam hurt at all?
Not at all, the exam was so much better than others I've had
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
by Anonymous
March 02, 2012
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by Anonymous
January 30, 2012
I was greeted by the receptionist who made me feel very comfortable right away. I did not have to wait as they were very fast and attentive before I was placed in the Dr.s room. Wow he not only friendly, but so very helpful in the explanation of my eye exam. He was awesome at explaining me my choices between contacts, glasses or both. I chose glasses and then was greeted by his optician who was absolutely awesome!!She knew face shapes and styled me with wonderful lenses in a beautiful frame which I get compliments on everyday.
I urge you to go see him for this was not like a "regular office" this experience made me feel good about myself and I can see great!!! Go see for yourself you won't be disappointed.
by Anonymous
July 27, 2011
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Map and Directions
3111 Unicorn Lake Blvd., Ste. 100, Denton, TX 76210