I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. When I arrived for my appointment the staff seemed to be waiting for me and I didn't have to wait at all. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I've been other acupuncture clinics that left me unattended for quite awhile in the appointment room, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have.