They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. They put in the extra effort to make me feel valued and important. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. The restrooms at this provider's office were clean and well-maintained. You could tell that they cleaned them regularly.