Whenever I call and leave a message, they usually get back to me within the same day. I'm never left waiting for long. They are an absolute expert in the field. I would never feel unsafe or apprehensive in their care. Every time I go, they always remember me and go out of their way to make me feel important. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. He is an excellent therapist, very insightful and caring. I've been seeing him for 11 years and I highly recommend him.