Whenever I call and leave a message, they usually get back to me within the same day. I'm never left waiting for long. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. I was given a polite greeting when I walked in. It was nice to be acknowledged. They always make sure to return my phone call as soon as possible. They've never left me waiting. It was easy to get the appointment time that worked for my schedule.