They make an extra effort to communicate with their patients, and even updated me every time I visited about where I was at in the recovery process and how much progress I had made. It was encouraging to know how much recovery I was making at each appointment. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen.