They've never been late to any of my appointments. I've even showed up early sometimes and they've always been ready and prepared. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I was amazed at how much better I felt after my adjustments. I was worried that my adjustments were going to be painful but they were extremely careful.