They are always prepared for my appointment and remember everything about me. I've been to one or two places that had a really bad smell. I was worried I would encounter it here too but I didn't notice anything. When comparing them to others I have visited for the same condition, they are among the best I have seen. I don't know of anywhere else that would've taken better care of me. I had a great experience. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time.