They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I know that they have a lot of clients here so I understand that they many not remember my name every time, but I am always really impressed when I walk in the door and am greeted by name. They always try to make the effort and for this I am grateful. I was so glad when I saw that they were using high-quality, cutting-edge medical equipment. I knew my pet would be safe.