One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. All my concerns were put at ease when they answered all my questions clearly and thoroughly. They go out of their way to make me and my pet feel as comfortable as possible. They always return my phone calls within the same day. It's so great, especially when I need a question answered right away. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it.