They ignored my questions and my appointment seemed rushed. Their staff was not friendly at all, I didn't feel welcome there. Receptionist on that day was totally arrogant. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. The main doctor, Polley, was not friendly, didn't make eye contact the entire appointment. He didn't even seem like he liked animals. He was more concerned about whether or not I was going to buy into everything he said I should do. He made me feel like I was a terrible owner because I couldn't afford his ridiculous prices. The office was easy enough to find. I would never visit them again. I was very disappointed. GO ELSEWHERE!!